If your alarm is going off and there is nothing wrong, the first thing you need to do is call our monitoring center at (877) 877-0345, option 1, to cancel. For security purposes, you will need to know your verbal passcode, otherwise we will need to follow our dispatch procedure, which may involve notifying emergency services.
False alarms tax local emergency crews and, in some areas, can result in a fine for the property owner. We are committed to helping our customers reduce false alarm incidents. Using our experience, we've put together a handy list of tips you can use to prevent false alarms.