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19
Oct

Back to School: A Lesson in Home Security

If you’re in the process of purchasing a home security system or you already own one, you may hear different terms thrown around by sales and service professionals. Sure phrases like smart home, home automation, and secure operation center sound cool and tech-y, but what do they all mean? Consider this your go-to-guide for deciphering home security terminology.

What is a smart home?

A smart home is a home that is equipped with devices such as lighting, thermostats, door locks, etc. that can be controlled remotely with your smartphone or computer. Our Select SmartHome is powered by Alarm.com and offers many smart home features like interactive thermostats, appliance controllers, interactive services, and more. Home automation offers the convenience of controlling your devices remotely with your smartphone or computer. It can also allow for basic home functions and features to be controlled automatically. Our home automation options integrate directly into your Select SmartHome security system for seamless operation, and give you the ability to adjust your home from anywhere you have an internet connection.

What is a home risk assessment?

This is a complimentary service offered to new Select Security customers. The home risk assessment builds a safety profile of your home and is used to create your custom system. One of our sales professionals will work with you to evaluate any safety and security threats you may be facing in your home. Having a home risk assessment completed is extremely beneficial to you as a customer because you work directly with one of our sales professionals who has years of home security and life safety experience. Once having evaluated where your current risks like, they will be able to determine which life safety and security products best fit your needs. See a few of the home risk assessment questions here.

What is a secure operation center?

Also referred to as a monitoring center or central station, our secure operation centers are where your security systems, cameras, and fire alarms will be professionally monitored. Fewer than 20% of all companies own and operate their own monitoring centers, and it’s even more rare to have multiple redundant ones like we do. Our network of four secure operation centers are located across the country, each with its own backup generators and system, and are networked to provide redundancy. Because they are each on a different utility grid, should a disaster happen in one region of the country, the other centers are still able to operate and take over service for the affected area. Our secure operation centers have earned UL certification, FM approval, and the industry’s highest honor for outstanding reliability and service, the 5-Diamond certification from the Central Station Alarm Association.

What is Select University?

Select University is Select Security’s own brand of training material and videos created for customer education. Select University is available to our customers through SelectSecurity.com or our mobile app and provides video tutorials on how to operate your system. New content is constantly being added, but if you can’t find the information you are looking for, we encourage you to reach out to our Customer Care Team who are cross-trained in various departments to answer majority of your questions.

Why choose Select Security?

Select Security has been providing security and life safety solutions to more than 25,000 homes and businesses in over 2,000 communities since 2003. In that time, we have developed an extremely loyal customer base. In fact 9 out of 10 customers would recommend us to a family member or friend. That is a statistic we are very proud of. One thing that keeps our customers loyal is the depth of services that we offer. For homes, we offer an array of wireless options which include some of the newest connected home features such as thermostat control, remote door lock, fire alarms integration, and geo-services with our mobile app. Your system will also be professionally monitored by our network of four secure operation centers.

Another reason why our customers are so loyal is our approach to customer care. We have teams of dedicated individuals working together to provide you, our customers, with the highest level of customer service. In addition to our world-class customer service, we also offer you many other benefits to improve your customer experience. Using the Select Security app, you can view invoices and pay bills, request a service call and check on your existing tickets, view customer training in Select University, control your Alarm.com powered system, and have 1-click access to our secure operation center to cancel a false alarm.

-Robert Grove
Technical Training Manager

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