Our reputation as a solution provider is one reason. We are always searching out new technology, products, and services that we can leverage to our customer’s benefit. And with our ability to offer multiple service lines, combining everything from alarm & fire protection systems to state of the art remote video systems that supplement onsite security guards, our team is armed with the tools needed to solve many needs.
Or perhaps we are the first call for many because of our approach to customer service. We’ve invested in creating a technologically advanced Customer Care Department, where our dedicated team is working daily to not only solve problems, but identify and fix potential issues before they surface. All of our service vehicles are outfitted with GPS devices that allow us to map our technician’s locations and urgent customer needs to maximize our efficiency and provide faster response times.
Another benefit that our customers may not see, but certainly enjoy, is our network of redundant monitoring centers. Unlike others who outsource their monitoring services, or only have one facility, we’ve created a trio of centers that share the same technology and operating procedures. And to ensure that our monitoring specialists are always available, we’ve located our monitoring centers across the country, eliminating the risk of a regional disaster affecting our ability to assist our customers when they need us the most.
Regardless of the reason, we take our role as the solution provider for all of our customers seriously, and have great pride in our industry high level of repeat customers, which we see as validation of a job well done.